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ألشكاوى والاقتراحات

Service Description-عربي

Laeq Company offers a transparent and objective service for handling complaints and appeals related to its activities. The service aims to ensure that all grievances are addressed promptly and professionally, fostering continuous improvement in operations. Clients and other interested parties can submit complaints or appeals regarding service quality, certification decisions, and other related issues. عربي

Service Mechanism عربي

SubmissionComplaints received via telephone, email, or online form.

Duration: 1 day

AcknowledgmentQuality Manager acknowledges receipt within three working days.

Duration: 3 days

InvestigationGathering necessary information and evidence.

Duration: 5 days

DecisionDecision made based on findings; appropriate actions taken.

Duration: 2 days

NotificationComplainant informed of the outcome and actions taken.

Duration: 1 day

ClosureCase documented and complaint officially closed once resolved.

Duration: 1 day

Complaints & Appeals Guideline-عربي

Choose Your Submission Method:
Phone: Call us at 920008123.
Email: Send your complaint to info@laeq-med.com.
Online: Fill out the complaint form at LFS Complaints Page.
Written: Mail your complaint to: Customer Services Team, Laeq Company, 3178 Imam Saud Bin Faisal, 6215 AL Yasmeen Dist. Riyadh 13322, KSA.
Provide Required Information:
Your name and address.
Contact details (telephone and email).
Availability for feedback.
Detailed nature of the complaint or appeal.
Submit Supporting Evidence:
Include any relevant documents or evidence that support your complaint or appeal.

Formal Confirmation:
Ensure your complaint is confirmed in writing if submitted by phone.

Note: The processing durations do not include weekends or official holidays.

الشكاوي

Please fill out the form below to submit your request:

This form is for a person or company or their representative wishing to make a formal complaint or appeal request. Before completing this application, please refer to the Complaint & Appeal Process on our website for further information. You will receive a response within 3 days of receipt of this complaint. عربي


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